FAQ's
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General
What Is VURVhealth?
VURVhealth helps lower your out-of-pocket medical costs. We provide affordable, pre-negotiated rates on healthcare services - with or without insurance. Our nationwide network of top providers makes quality care accessible and hassle-free, where traditional insurance falls short.
How Does VURVhealth Save Me Money?
Most medical facilities offer lower upfront cash costs to patients who choose to pay cash (or "out-of-pocket") instead of using insurance. On behalf of its members, VURVhealth engages in discussions to obtain EVEN MORE SAVINGS OFF the unpublished cash rate. Because we did the legwork to negotiate the highest reduced costs on your behalf, you'll start saving money the moment you see a healthcare provider from one of our preferred provider networks. There are no waiting periods and you'll have the flexibility to pay as you go!
Who Can Save Money With VURVhealth?
VURVhealth is available to anyone who must pay for their medical care out of pocket. VURVhealth can help you save time and money in the following situations: 1. If you don't have any health insurance. 2. When your existing insurer does not provide the treatment or medications you need. 3. If you have a High-Deductible Health Plan (HDHP) that you don't reach in the calendar year and you're forced to pay out-of-pocket.
Is VURVhealth Insurance?
No. VURVhealth is NOT INSURANCE. Significant out-of-pocket expenses are a typical occurrence with or without standard insurance and VURV offers an economical alternative. You can save money with our Discount Medical plans on a variety of wellness and medical services, and you'll earn these savings when you pay the provider directly out of pocket rather than through insurance.
I Already Have Insurance. Why Do I Need A VURVhealth Membership?
You might be able to save money on a range of common insurance situations by joining VURVhealth. For instance, a lot of insurance plans don't cover dental or optical treatment. Or if you're like 80% of people and are stuck paying thousands of dollars toward a deductible you'll never reach, or if all you have is a High Deductible Health Plan (HDHP) or minimal insurance plan (often referred to as "catastrophic insurance") that only covers the major expenses, VURV is a great option for you. Although it may cost a fortune, you may want to consider upgrading your insurance to cover more services. VURVhealth offers a hassle-free, economical option at a fair price to gain access to to affordable care.
I Already Have A Provider I Love, Can I Use VURVhealth With Them?
If your current provider is an active provider in one of our participating partner networks, then you should be able to use your VURVhealth membership with them. However, healthcare providers outside of VURV's partner networks will not accept your VURVhealth Card.
Will Paying For Healthcare With My VURVhealth Membership Count Towards My Deductible?
If you want to know whether purchases made through VURVhealth count toward your deductible, you'll need to contact your insurance company directly and should be prepared to provide a copy of your invoice or receipt from your healthcare provider to your insurance company as proof of payment. Please note, this is not guaranteed. Health insurance is not required for you to use VURVhealth to see a medical provider. Healthcare providers will give discounts to patients who are willing to pay cash only because dealing with insurance reimbursements is often an expensive headache. Without the burden of documents or reimbursements, VURVhealth maximizes those lower rates for their members up front.
Can I Add The Rest Of My Family To My VURVhealth Membership?
Yes! Just make sure to choose a family membership, this allows you to add up to 4 more family members including yourself (5 total). This is the best way to maximise your savings!
Is There Any Additional Paperwork Or Forms To Fill Out?
Nope. Once you've registered for a VURVhealth membership, you're ready to go! The VURVhealth mobile app may be used to take care of all of your membership needs once you've opened an account with us and subscribed to a VURVhealth Discount Medical Plan. There is no further billing or or surprised invoices from VURVhealth because you must pay the healthcare provider directly at the time of service.
How Does VURVhealth Make Money?
VURVhealth is a subscription-based membership service that helps you find quality, affordable healthcare options when you’re paying out-of-pocket for your healthcare. We provide access to our nationwide networks of discounted providers in return for a monthly membership fee. That’s it. No games. No gimmicks. We do not sell your information, and we do not make a commission from referrals on your individual treatments.
What Is A Discount Medical Organization?
Both an HMO and a PPO are terms you are certainly familiar with. By pre-negotiating pricing for discounts with all of the providers, the "DMO", often referred to as a Discount Medical Organization, advances the development and affordable access to a variety of health networks. As a current VURVhealth member, you get immediate access to any pre-negotiated discounts that we have arranged with all of our network providers on your behalf.
My Discount Card is Not Being Accepted, What Should I do?
If you're at a Pharmacy or Provider's office and your VURV Discount Card is not being accepted and require immediate help, please contact our Network Partners' Support Lines:
Pharmacy & Prescriptions, Singlecare: 1(855)533-0677
Dental, Aetna Dental Access®: 1(800)800-7616
Vision, Coast to Coast: 1(800)800-3937
WholeHealth Living by Tivity Health®: 1(877) 806-8706
What Is A Flexible Spending Account (FSA)?
A Flexible Spending Account (FSA) is a special, tax-sheltered account that you can use to save for healthcare expenses. The money you put away in your FSA is deposited before taxes, and some employers who offer FSAs will match a percentage of your contribution. Check with your employer or insurance company to find out if you have an FSA as part of your health insurance and if your company contributes to it.
Membership
How Do I Use My VURVhealth Membership?
Once you've successfully subscribed and your eligibility has successfully processed, you'll need to log in to the VURVhealth mobile app after downloading it from either the IOS or Android app store. After logging in, you can choose your preferred healthcare network and search for the nearby providers of the medical services you require on the main screen. Then, when you locate the healthcare professional you like, call them at the number shown to make an appointment. Be prepared to show your VURVhealth ID from the home screen in our VURVhealth mobile app in the event they ask for it. It's also a good idea to confirm your appointment the day before and make sure they are still accepting VURVhealth and our Partner Networks, Discount Medical plans and confirm they are still part of our preferred provider networks as providers may change network affiliations.
Where Can I Use My VURVhealth ID Card?
Currently, VURVhealth has more than a combined 450,000 providers across all of our Networks and Pharmacies. You can look for an active provider on the network of your choosing by using the VURVhealth mobile app, which gives you direct access to our preferred provider networks. To keep you aware of the accessible healthcare options in your area, our databases are updated frequently. Depending on your VURVhealth membership plan, these choices will change as providers may change network affiliations.
How Do I Know How Much I Will Spend And Save Using My VURVhealth Membership?
The services offered at each appointment varies between providers. You should be aware that utilizing VURVhealth entitles you to the best discount on the provider's out-of-pocket cost. Before your visit, your provider ought to be able to provide you an estimate of the cost of your appointment. Any extra treatments or services that might be provided during your visit are not included in this fee. Before consenting to treatment while paying out-of-pocket, it's usually a good idea to inquire with your provider about any additional charges to prevent unpleasant surprises. Please contact our help desk directly at www.VURVhealth.com/help/ or send an email to help@VURVhealth.com for network assistance if you experience any troubles while utilizing your VURVhealth membership for your treatment.
How Do I Cancel My VURVhealth Membership?
To update your billing details or cancel your subscription visit the members page and follow the simple steps. Please be aware that VURVhealth does not offer prorated refunds; however, you will continue to be able to use all of your member advantages for as long as your membership is active, and at the conclusion of the subscription cycle, your account will be cancelled automatically.
How Do I Change My Account Or Profile Details
By following these steps, you can update your account information at any time, including your name, email address, phone number, and address. 1. Choose "my profile" from the menu bar at the bottom of the screen. 2. Select the field you want to update, then click the edit button. 3. After updating the information, click Save Changes. 4. Following the completion of all revisions, click OK to confirm your modifications. 5. If you can't remember your password, click the lost password link on the login screen, and we'll email you instructions on how to reset it to your registered email.
I've Signed Up For VURVhealth, When Do I Get Access To The Mobile App?
After signing up for VURVhealth and completing the checkout process, you will receive an email with your temporary VURV password, allowing you to download and access the VURVhealth app. VURVhealth's mobile app is available in both the Apple iOS and Google Android App Stores.
For Business
I'm A Small Business Owner, Can I Sign Up VURVhealth For All My Employees?
Absolutely, yes! If you are a small business owner and would like to offer VURVhealth to your employees, please contact us directly at https://VURVhealth.com/business/. We will work with you to set up a group plan to guarantee that every member of your team has access to VURVhealth. If you presently work with a health insurance broker who does not provide VURVhealth, VURV is delighted to collaborate with your broker to make sure that you and your employees receive the best coverage possible and that all of their unique health benefit needs are satisfied.
We Currently Work With A Health Insurance Broker, Is It Still Possible To Have VURVhealth For My Employees?
In order to make sure that an employer's demands for health coverage are satisfied for all staff and employees, VURVhealth collaborates with a variety of brokers and Third-Party Administrators (TPA) accross the nation. If you already work with a health insurance broker or TPA and want to add VURVhealth to your benefits, ask them to connect with us directly by clicking on this link: https://VURVhealth.com/business/. We'll work with you to set up a group plan so that everyone on your staff can access the Pay-As-You-Go Discount Benefits that VURVhealth provides our members.
Prescriptions
Where Can I Use My VURVRx ID Card?
Over 63,000 pharmacies across the country will accept VURVhealth's discount prescription card, including independent stores and well-known national chains including Walgreens, CVS, Rite Aid, Walmart, and Target. Using the VURVhealth app, you can look up the nearest participating pharmacy and use our real-time pricing tool to see which pharmacy is charging the lowest price for your particular prescription(s).
How Do I Use My VURVRx Card?
It's simple to use your VURVRx card! To fill a new prescription or renew an existing prescription, just show the pharmacist your digital VURVRx Card from the VURVhealth mobile app. Depending on the prescription, discounts will range from 10% to 80% off of the retail costs. To guarantee the lowest cash price on your prescription, be sure to specify that the pharmacist or pharmacy technician uses your VURVRx card. Additionally, it's a good idea to keep in mind to show your VURVRx card every time you get a refill on one of your normal prescriptions or if you should decide to change pharmacies.
Do I Have To Show My VURVRx Card Each Time I Go To The Pharmacy?
Your VURVRx Card should remain on file at that particular pharmacy after your initial visit. However, to ensure you receive VURVhealth's discount rates, we advise bringing your VURVRx Card with you anytime you fill a new prescription or refill an existing one. Remember that in order for the pharmacy to execute your prescription at the best possible pricing, you will need to present the pharmacist or pharmacy technician with your digital VURVRx card once more if you wish to switch pharmacies.
How Do I Find The VURVhealth Discount Price On My Medication?
You can find the VURVhealth Discounted Price on your medication by logging in to the VURVhealth mobile app and choosing the Prescriptions Network from the home screen. Next, enter your precise medication, the strength, quantity, and zipcode to search our real-time pricing prescription database. Each matched pharmacy will list the VURVhealth discount price. Our simple List views or Map displays are easy to navigate between. When viewing your results in our List View, the lowest price will always be presented first and on our Map View, you can easily find the lowest price because we've highlighted it in the green bubble for you.
Why Are Prescription Prices Different Between Pharmacies?
Prices may vary from city to city and even from pharmacy to pharmacy due to the many agreements that pharmacies enter into with drug manufacturers, which have an impact on their pricing formulas and are continuously changing. Before filling or refilling your prescription, it's a good idea to check the price of your medication using the VURVhealth Real-Time Prescription Pricing Tool at your preferred pharmacy retailer.
Are There Limits To How Often I Can Use My VURVhealth Rx Card?
No! There are no limites to how often you can use your VURVhealth Rx Card. Fact is, you can use your VURVRx Card as often as necessary to help you save money on your prescriptions. Remember that even if they are not current VURVhealth members, you can still use your VURVRx cards for any family members and even your pets.
What If My Pharmacist Isn’t Familiar With VURV Health?
Don’t panic. The VURV Health prescription network is powered by Singlecare, one of the largest in the US. The agreements their pharmacies have with networks are not always known to some pharmacists or pharmacy technicians. They should use the savings card just like they would any other insurance card, but if they have any questions, our Pharmacy Network Partner, Singlecare, is available at (855)533-0677.
What Do I Do If I Have Prescription Coverage With My Health Insurance?
Those with insurance can still benefit from the VURVhealth Rx Card. To determine whether VURVhealth's discounted prescription price is lower than your insurance, ask the pharmacist to price your prescription using the VURVhealth Rx Card instead of your insurance. Our pricing for some brand-name medications and prescriptions is frequently less expensive than insurance co-pays. To find the lowest price for your medication at your favourite pharmacy, don't forget to use our real-time prescription pricing tool in the VURVhealth mobile app.
Can The VURVhealth Rx Card Help Medicare Users?
Although the VURVhealth Rx Card discount can be used as a Medicare Part D supplement by paying for medications once participants reach the "donut hole," medications bought with this discount program will not count toward your Medicare deductible and will not therefore allow you to exceed your deductible and escape the "donut hole." Since not all plans are created equal, we advise you to seek the specifics from your plan administrator.
Does The VURVhealth Rx Card Count Towards My Insurance Deductible?
The program for VURVhealth Rx Cards will OCCASIONALLY count toward a deductible. Since not all medical insurance plans are created equal, we advise customers to get in touch with their plan administrator to learn more about their particular medical insurance plan. If you want to know whether prescription medication purchased using your VURVhealth Discount Rx Card count toward your deductible, you'll need to contact your insurance company directly and should be prepared to provide a copy of your invoice or receipt from the pharmacy to your insurance company as proof of payment. Please note, this is not guaranteed and Health insurance is not required for you to use VURVhealth Discount Rx Card to benefit from our discounted prescription prices.
Dental
What Is A Dental Savings Program?
Dental savings programs present a cost-effective substitute for dental insurance. By enrolling in a VURV dental savings program, you can enjoy discounts of 20%-50% on the standard fees of participating dentists and dental specialists. If you don't receive dental coverage through your employer, are self-employed or retired, or lack insurance, a dental savings program could be an ideal solution – particularly if you require costly dental treatments such as root canals, crowns, braces, or bridges in the near future.
How Does A Dental Savings Program Work?
Numerous dental practitioners and specialists across the nation have committed to extending preferential and reduced rates to members of the VURV dental savings program. When utilizing the services of a participating dental practice location, members can easily pay the discounted rate to the provider directly at the time of service with the dentist or specialist in question.
Do I Receive Discounts If I See An Out Of Network Dentist?
No, to receive the discounts provided, you must see a dentist who participates in the dental savings plan. If you have a dental emergency while traveling or simply want to test out a different dentist, you can choose any dentist in the network and feel free to switch providers whenever you like.
Is A Background Or Credit Check Required To Join Dental Savings Plan?
No. Participation in a dental savings plan is open to everyone.
How Soon Can I Use My VURV Dental Savings Program?
You can generally begin to use your Dental Savings program within 72 hours of joining VURVhealth.
Is There A Maximum Annual Spending Limit With A VURV Dental Savings Program?
With your dental savings program, you can enjoy big savings at the dentist without any annual spending cap. Traditional dental insurance often imposes an annual limit of $1,000-$1,500, which might suffice for preventive care and occasional basic treatments such as fillings. However, for individuals requiring costly and/or comprehensive dental procedures – including braces, root canals, crowns, dentures, and dental implants – a dental savings program emerges as the superior choice.
If I Already Have Dental Health Issues, Can I Still Save On Treatment Costs With A VURV Program?
Absolutely you can! As an active VURV Member, you will receive identical discounts on all applicable procedures, just like any other participant in the program.
I’m On Medicare, Can I Use A Dental Savings Program?
Original Medicare doesn’t cover dental, so you can use a dental savings program to reduce your dental care costs. If you have a Medicare Advantage plan that includes dental, as noted above, you may be able to use your VURV dental savings program to reduce costs only after you exceed the maximum spending limit on your dental insurance plan. You cannot use your dental insurance and your dental savings plan for the same procedure. Check with your Medicare Advantage plan provider for details.
Is Vurv's Dental Savings Program Right For Me?
Determining whether VURV Health's dental savings program is suitable for you depends on your individual needs and preferences. The VURV dental savings program that offers the biggest savings on most treatments you'll need. To make an informed decision, consult your dentist to determine your oral health requirements.
What If My Dentist Doesn’t Accept My Dental Savings Program?
VURV dental savings program is powered by Aetna Dental Access® and acknowledged by more than 200,000 dental experts across the country, making VURV one of the most prominent professional dental networks nationwide. To locate a nearby dentist who accepts your VURV program, please login to your VURV Mobile account and select the Dental Network from the Home screen. We would also be delighted to discuss the benefits of accepting VURV dental savings program with your current dentist. You can recommend a Provider through the our help desk here: https://vurvhealth.com/help/ Submit the provider’s information, and VURV will work with our Dental Network partners to contact the provider about joining the network.
Are Vurv's Dental Savings Programs The Same As Dental Insurance?
VURV is proud to offer our members a dental savings program which is a well-established and cost-effective option compared to traditional insurance. Our dental savings plan offers greater flexibility and features that cater to the oral health requirements of individuals who may not find conventional dental insurance fully satisfactory.
Will I Have To Wait Before I Am Eligible To Save On Specific Dental Procedures?
VURV's Discount Dental plan offers a significant advantage over traditional plans as it does not have any waiting period for any covered treatment, regardless of its complexity. You can receive any dental procedure included in the plan as soon as you enroll, without having to wait for a specified duration. This is especially beneficial for those who require extensive dental work, such as root canals or crowns, as they can receive necessary treatment without any delay.
How Do I Know If My Dentist Is A Part Of The Network Of Providers?
To check if your dentist is in the VURVhealth network of providers on the mobile app, use our provider search tool. Login to your VURVhealth mobile app, select Dental Network from the home screen, and enter your location information to access a list of in-network providers. If you need additional assistance, please contact us at help@vurvhealth.com, and our support team will gladly assist you.
Can I Use VURV Dental Savings With My Current Dental Insurance?
You can use your VURV Dental Savings Program to help decrease your out-of-pocket dental care expenses once you've hit your dental insurance plan's yearly cap. It's important to note that you cannot utilize both your dental insurance and your VURV Dental Savings program for the same procedure, as per insurance policy guidelines. However, your dentist can assist you in coordinating treatments that take advantage of both your savings and insurance plans.
Do I Have To File A Claim When I Use My VURV Dental Savings Program?
When using your VURV Dental Savings program, there is no need to file a claim. The discounts are applied directly at the dentist's office during your visit, making the process convenient and hassle-free. Enjoy immediate savings without the paperwork or waiting periods associated with traditional insurance claims.
My Dental Card is Not Being Accepted at My Provider, what do I do?
If you're at your Dental Practice location office and your VURV Discount Dental Card is not being accepted and you require immediate help, please contact our Network Partners' Support Line: Aetna Dental Access®: 1 (800) 800-7616
What is VURV's Universal Dental Disclosure?
The VURV Discount Dental Program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the discount program, and is not an affiliate, agent or principal of the discount program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care or treatment and is not responsible for outcomes.
I Reached My Annual Maximum, But I Need to Get a Filling, What Do?
Unlike typical insurance, after hitting your maximum with co-pays and deductibles, additional services or procedures will not be covered for the rest of the plan year. However with VURV's Dental Network you're in luck. You can continue to save 15% to 50% per dental visit** off cleanings, x-rays, fillings, root canals, and crowns as often as needed throughout the calendar year regardless of hitting your maximum.
My Child Needs Braces, But I’m Not Sure How We Can Afford That Right Now, What Are My Options?
Adding dependents on typical insurance can be expensive and orthodontists are not always included or covered. But with VURV you can easily add up to four additional family members for a nominal extra monthly cost, this makes it easy for you to get your child the services and procedures they need at a discounted rate. The best part is you're able to save 15% to 50% per visit** off orthodontic services, with dependents covered.
Ouch! I broke my tooth and need surgery, Can VURV Help Me?
Yes! VURV Can help you with this! Unlike with typical insurance, surgeries are generally not covered until after at least year one of the plan. This can leave you in a precarious position, not to mention can be extremely expensive with surprise costs. With VURV's Dental Network, you can save 15% to 50% per visit** off surgical procedures with no waiting period whatsoever. Once you're a VURV Member, you can login to your VURV Mobile App and search for the Oral Surgeon of your choosing and schedule directly with them.
Vision
What Are VURV Health's Vision Benefits?
VURV's Vision Benefits are extensive and provide a wide range of discounts for our Members. With VURV you'll save 10% to 60% on glasses, contacts, eye exams, and more. Including: Eyewear & Exams • 20% to 60% off prescription eyewear including most frames, lenses, and specialty items such as tints, coatings, and UV protection • 10% to 30% off exams • Over 20,000 participating chains including LensCrafters, Pearle Vision, Visionworks, JCPenney, Target, and more Mail Order Contacts • 10% to 40% off contact lenses through America’s Eyewear mail order service Laser Surgery • 40% to 50% off the national average cost of LASIK surgery
How Does VURV's Vision Discounts Compare to Insurance?
Insurance isn’t the only option when you need vision care. Your vision discounts provide valuable savings for you and your family, with no limit on the number of times you can use them.
My Vision Card is Not Being Accepted
If you're at your Vision Provider's office and your VURVhealth Discount Card is not being accepted and require immediate help, please contact our Network Partners' Support Lines Directly:
Coast to Coast Vision® 1(800) 800-3937
My Prescription Changed and I Need New Eyeglasses, How Can VURV Help Me?
With VURV's Vision Network Partner, you can save 20% to 60% off as many pairs of prescription glasses as you need. There are no limits or waiting periods. Simply login to your VURV Mobile App and select our Vision Network from the Home Screen to find your preferred Vision Provider and schedule your appointment.
Virtual Primary Care (VPC)
What is Virtual Primary Care and How Does it Differ from Traditional Primary Care?
VURV's Virtual Primary Care (VPC) offers a modern, convenient approach to healthcare. Patients can consult with their providers remotely through video, phone, and messaging - without the need for in-person visits unless necessary.
VPC covers routine check-ups, chronic care, mental health, and minor issues. Traditional care handles a broader range of services. VPC complements rather than replaces traditional care. It's not suitable for emergencies, but offers a flexible, accessible way to receive primary care services.
Are VURV's Virtual Primary Care (VPC) Providers Licensed Healthcare Professionals?
Yes, absolutely! At VURV, your health and well-being are our top priorities, which is why we’ve partnered with the top Virtual Primary Care networks available. This means that our network partners have vetted and conducted background checks and approved all of the VPC providers currently available, and they are fully licensed and highly qualified healthcare professionals.
When you connect with one of our Network Partner’s providers, you’re speaking with someone who has undergone extensive education and training, just like any traditional in-person doctor. They hold the necessary medical degrees and certifications and are licensed to practice in your state.
Our team includes experienced doctors, nurse practitioners, and physician assistants who are committed to providing you with top-notch care. Rest assured, whether you’re getting a routine check-up, managing a chronic condition, or seeking advice on a new health concern, you’re in expert hands.
Our providers adhere to the same high standards of care and follow the latest medical guidelines to ensure you receive the best possible treatment. We’re here to make healthcare convenient and accessible without compromising on quality. So, you can feel confident and comfortable knowing you’re receiving professional, reliable care every time you use our services.
Can Virtual Primary Care (VPC) Be Used For Urgent Medical Needs?
Virtual Primary Care (VPC) is a fantastic resource for many healthcare needs, but when it comes to urgent medical situations, there are some important things to keep in mind. For non-life-threatening issues that need timely attention, Virtual Primary Care can be incredibly convenient. Conditions like minor infections, cold and flu symptoms, mild sprains, rashes, and other common ailments can often be effectively addressed through a virtual consultation.
Our licensed healthcare professionals can assess your symptoms, provide medical advice, and even prescribe medications if necessary—all from the comfort of your home.
However, it's crucial to recognize the difference between urgent and emergency medical situations. Virtual Primary Care is not suitable for life-threatening emergencies. If you or someone else is experiencing severe chest pain, difficulty breathing, uncontrolled bleeding, signs of a stroke, or any other serious symptoms, it's essential to call emergency services immediately or go to the nearest emergency room. These situations require immediate, hands-on medical intervention that can’t be provided virtually.
For those urgent, but not emergency, medical needs, our Virtual Primary Care services can be a quick and effective solution. You'll get the care you need without the hassle of waiting in a crowded clinic or urgent care center from your dedicated provider. Plus, our providers can guide you on whether you need to seek in-person care based on your symptoms, giving you peace of mind and clear next steps.
What Are The Advantages Of Using VURV’s Virtual Primary Care (VPC) For Managing Chronic Conditions?
Managing chronic conditions can be challenging, but VURV’s Virtual Primary Care (VPC) offers several advantages that make it easier and more effective for our members. Here’s how:
1. Convenience and Accessibility: VURV’s Virtual Primary Care (VPC) allows you to have regular check-ups and consultations without leaving your home. This is especially beneficial for those with mobility issues or who live in remote areas. You can schedule appointments at times that work best for you, reducing the need to take time off work or arrange transportation.
2. Continuous Monitoring: Chronic conditions often require ongoing monitoring and adjustments to treatment plans. With VURV’s Virtual Primary Care (VPC), you can have more frequent check-ins with your dedicated healthcare provider, ensuring that your condition is managed proactively. When combined with our Annual Health Risk Assessment, you have a powerful tool to help realize the best possible health.
3. Personalized Care Plans: VURV’s Virtual Primary Care (VPC) providers can create and update personalized care plans tailored to your specific needs. They have the ability to review your health history and current condition, and make adjustments to your treatment plan as necessary, all through our patented VURV mobile app.
4. Timely Access to Specialists: If you need to consult a specialist, VURV’s Virtual Primary Care (VPC) Providers can facilitate referrals and even virtual visits with specialists. This ensures that you receive comprehensive care without the long wait times often associated with specialist appointments.
5. Medication Management: Keeping track of medications is crucial for managing chronic conditions. VURV’s Virtual Primary Care (VPC) providers can help manage your prescriptions, offer timely refills, and ensure that you’re taking the right medications at the right times. They can also address any side effects or concerns you might have.
6. Cost-Effective Care: With $0 Co-Pays, VURV’s Virtual Primary Care (VPC) can be more affordable than traditional in-person visits, reducing costs associated with travel and missed work, making it a cost-effective choice for long-term management of chronic conditions. By leveraging the advantages of Virtual Primary Care (VPC), managing chronic conditions becomes more manageable, efficient, and patient-centered, helping you lead a healthier, more balanced life.
How Is Patient Privacy And Data Security Maintained In VURV’s Virtual Primary Care (VPC) Interactions?
At VURV Health we take your privacy and data security very seriously. Here’s how we ensure that your personal health information is protected during Virtual Primary Care (VPC) interactions:
- Secure Handoff: VURV’s patented technology and mobile networks are designed to securely hand off all Virtual Primary Care (VPC) requests to our Network Partners. This insures that VURV does not collect, capture, store or maintain any sensitive information surrounding our members.
- Secure Platforms: Our Network Partners use state-of-the-art, encrypted platforms for all virtual consultations. This encryption ensures that your conversations with healthcare providers are private and cannot be accessed by unauthorized individuals.
- HIPAA Compliance: Both VURV and our Virtual Primary Care (VPC) Network Partners services are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). This means all parties follow strict guidelines to protect your personal health information, ensuring it’s kept confidential and secure.
- Protected Access: Your VURV account is secured with multi-factor authentication, which adds an extra layer of protection by requiring multiple forms of verification before granting access. This helps to ensure that only you can access your health records and appointment details.
- Data Encryption: All data transmitted between you and your Virtual Primary Care (VPC) healthcare provider is encrypted. This includes video calls, chat messages, and any documents or images shared during your consultation. Encryption scrambles the data, making it unreadable to anyone who might intercept it.
- Secure Storage: Your health records and personal information are stored in our Network Partner’s secure, encrypted databases. They use advanced security measures to protect these databases from unauthorized access, ensuring that your information remains private.
- Privacy Policies: Both VURV’s and our Network Partner’s privacy policies are transparent and easily accessible, so you can understand how your data is used and protected. We only collect and store information that is necessary for your care and do not share your personal health information without your explicit consent.
- Regular Audits: Our Network Partners regularly audit their security practices to identify and address any potential vulnerabilities. This proactive approach helps all parties maintain the highest standards of data security and privacy. Trained Staff: VURV’s Network Partners’ healthcare providers and support staff are trained in data privacy and security best practices. They understand the importance of maintaining confidentiality and are committed to protecting your personal health information.
- Patient Control: You have control over your personal health information. You can access your records, view your consultation history, and manage your account settings directly through VURV’s Network Partner’s portal. This empowers you to take charge of your health data.
How Much Does VURV's Virtual Primary Care (VPC) Cost Per Visit?
Here’s the great news about our Virtual Primary Care (VPC) costs: $0 Co-Pay Per Visit: Yes, you read that right! Each visit with VURV’s Virtual Primary Care has a $0 co-pay. This means you can see a dedicated healthcare provider without worrying about co-pay fees.
No Additional Out-of-Pocket Costs: With VURV, you won’t encounter any hidden fees or unexpected charges. Our goal is to provide straightforward and affordable healthcare, so you can focus on your well-being without financial stress.
Included in Your VURV Paid Membership: Access to our VPC network is a valuable benefit included in your VURV paid membership. This means you can enjoy the convenience and quality of virtual primary care as part of your existing plan, without any extra costs.
By including Virtual Primary Care in your membership, VURV makes it easier than ever to stay on top of your health. Whether you need routine check-ups, consultations for minor ailments, or ongoing management of chronic conditions, our virtual care is here to support you—all at no extra cost.
How Can VURV’s Virtual Primary Care (VPC) Complement In-Person Healthcare Services?
VURV's Virtual Primary Care (VPC) is a wonderful addition to your healthcare routine, working hand-in-hand with in-person services to give you the best of both worlds. Here’s how they complement each other:
Convenient Routine Care: Manage check-ups, follow-ups, and prescription refills from the comfort of your home, saving in-person visits for more complex issues.
Quick Access to Providers: Connect with healthcare providers quickly for minor ailments or urgent questions without the hassle of an office visit.
Consistent Chronic Care: Ensure regular check-ins for managing chronic conditions, keeping your treatment plan on track with timely adjustments.
Easy Post-Procedure Follow-Up: Discuss your recovery progress and address concerns after surgeries or hospital stays without needing to travel. A
Access to Specialists: Get referrals and even virtual consultations with specialists, providing expert advice without long wait times or travel.
Health Education and Support: Benefit from health education, wellness coaching, and lifestyle support, offering ongoing guidance to help you reach your health goals.
Emergency Guidance: Quickly assess symptoms and get guidance on the best course of action, potentially saving unnecessary trips to the emergency room.
Enhanced Care Coordination: Virtual Primary Care (VPC)providers can share information with your in-person healthcare team, ensuring coordinated and effective care.
By combining Virtual Primary Care (VPC) with in-person visits, you get the convenience and flexibility of online consultations along with the comprehensive care you receive in a clinic. It’s a perfect partnership that supports your overall health and well-being.
VURV Medical Pricing Network
What Does MDsave do?
MDsave is an online marketplace for healthcare. They partner with trusted local providers to offer quality healthcare at upfront, fair prices. The procedure costs listed are bundled to include related fees so you only pay one inclusive price with no surprise bills after your appointment. Every procedure is backed by the MDsave Promise: If you do not receive care for your purchased procedure, they will refund your payment in full.
Who Can Use MDsave?
MDsave is available to anyone paying out-of-pocket and looking to save money on healthcare. At this time, they do not accept Medicaid patients. Medicare and TRICARE patients can purchase MDsave procedures if the procedure is not covered by those programs and the provider gives the patient a completed Medicare Advance Beneficiary Notice of Non-coverage (ABN) form or a TRICARE Non-covered Service form. If you need a form, please ask your provider to complete one for you.
What's In It For Patients?
You can save an average of 50% on your healthcare compared to the national average when you pay up front through MDsave. MDsave works with hospitals across the country to bring you care from the same physicians you already know and love, bundled into one all-inclusive price. This is a shoppable website with transparent prices—so that you know exactly what you’re paying for. For Have a deductible? Contact your insurance company directly to see if your MDsave purchase can count towards your deductible. Learn more.
What's In It For Providers?
Providers join our network so they reach new patients through our site - people like you. They’re willing to offer better prices since you pay online before your visit.
How Much Will I Save?
On average, patients paying out-of-pocket through MDsave save 50% off of the national average cost. Providers join our network so they reach new patients through our site - people like you. They're willing to offer better prices since you pay online before your visit.
Can I Apply My MDsave Purchase To My Insurance Deductible?
If you have a high deductible health plan and are not on Medicare or Medicaid, your MDsave purchase may count towards your deductible. Your insurance company will decide if your purchased procedure is eligible. To submit your MDsave purchase to your insurance company to be considered, follow these steps.
How Does MDsave Determine Listed Prices?
MDsave procedures are bundled with provider and facility related fees so you pay one packaged price. Click the Learn More button on a procedure page to view included costs. Our cost comparison data is compiled from geographic market research as well as public and private healthcare databases.
How Does MDsave Evaluate Quality Of Care?
MDsave works with large health systems to leverage their quality review processes and standards of care. The make every effort possible to ensure that you receive the highest quality of care from their providers.
Is MDsave An Insurance Company?
MDsave isn’t an insurance company. If you have a deductible, contact your insurance company directly to see if your MDsave purchase can count towards your deductible.
What Payment Methods Does MDsave Accept?
MDsave accepts Visa, Mastercard, American Express, CareCredit, PayPal, and many health account cards: flexible spending account (FSA), health savings account (HSA), or health reimbursement account (HRA) cards.
Is My Payment To MDsave Secure?
Yes. All MDsave transactions are processed through Authorize.Net, an award-winning secure online payment gateway.
Are There Additional Fees With MDsave?
MDsave tries to ensure that their procedures include all provider and facility related fees in a "Bundled Rate", so you only have to pay one bill. If you require additional treatment at the time of service, as in the case of surgical complications, you may incur additional costs.
Can I Use My FSA to Buy Procedures On MDsave?
Many FSA cards can be used just like credit cards to purchase procedures on MDsave.com. Contact your card administrator directly to determine if MDsave purchases can be drawn from your health account.
Does MDsave Take Patients On Medicare?
MDsave is available to anyone paying out-of-pocket and looking to save money on healthcare. At this time, they do not accept Medicaid patients. Medicare and TRICARE patients can purchase MDsave procedures if the procedure is not covered by those programs and the provider gives the patient a completed Medicare Advance Beneficiary Notice of Non-coverage (ABN) form or a TRICARE Non-covered Service form. If you need a form, please ask your provider to complete one for you.
What Financing Options Are Available On MDsave?
MDsave is pleased to accept CareCredit, a health, wellness and personal care credit card that provides promotional financing with flexible monthly payments.* New and existing cardholders can select the 'Pay with CareCredit' option during the checkout process. Promotional financing options for qualifying orders will be listed for selection. You can also apply for a CareCredit credit card during the checkout process.* *Subject to credit approval. Minimum monthly payment required.
How Can I Apply For A CareCredit Credit Card?
You can apply for a CareCredit credit card during the checkout process by selecting the 'Pay with CareCredit' option.
Can I Apply For CareCredit On Behalf of Another Family Member (spouse, child, parent)?
No. In order to prevent fraud, individuals can only apply for themselves.
I Already Have A CareCredit Card. Can I Use It On MDsave?
Yes. To make your purchase with your CareCredit credit card, select the 'Pay with CareCredit' option during the checkout process.
What Is MDsave’s Refund Policy?
MDsave will refund your payment in full if you end up not needing your purchased procedure and do not receive care. Email payment.team@mdsave.com to request a refund. MDsave is founded on the idea of providing patients with an opportunity to access healthcare on their terms, and at the lowest out-of-pocket cost. If you are unable to obtain the services you have purchased, or if you purchase incorrectly, MDsave will refund your money. That's the MDsave Promise. MDsave vouchers expire one (1) year from the purchase date except in the cases described below. Funds from expired vouchers will be placed in your patient account and can be used for new purchases, or you can request a refund by contacting the MDsave Healthcare Support Team. Vouchers purchased during promotional campaigns expire six (6) months from the purchase date, and funds will be returned to your patient account, or your can request a refund from the MDsave Healthcare Support Team at (844) 256-7696. Vouchers purchased from providers who cancel their MDsave participation expire the day the cancellation takes effect. Funds from cancelled vouchers are refunded to the patient account just like expired vouchers. Vouchers purchased using the CareCredit credit card expire 30 days after the purchase date, after which the payment will be refunded to your CareCredit account.
How Do Refunds Work When Payment Is Made Through CareCredit?
Vouchers purchased using the CareCredit credit card expire 30 days after the purchase date, after which the payment will be refunded to your CareCredit account.
Can I Be Refunded If My Provider Decides A Pre-Purchased Procedure Is Not Necessary?
Every procedure is backed by the MDsave Promise: If you do not receive care for your purchased procedure, MDsave will refund your payment in full. Vouchers funded through CareCredit can be refunded at the customer’s request prior to redemption, but differ from our standard refund policy in that they must be redeemed within 30 days or they will be automatically cancelled and refunded. Important Note: For some procedures, if you see the provider but do not undergo the procedure, a consult fee may still be charged. This most commonly occurs in cases when a procedure cannot be performed due to failure to follow the doctor’s preparation instructions. The fee helps offset the cost of the space, equipment, and staff reserved for your procedure even if it cannot be performed.
How Do I Find A Procedure?
To find a specific procedure, visit the VURV App home screen and select the Medical button from the network options. You'll be directed into our the search tool where you can proceed to search by either procedure name or CPT Code. You can also search to view participating providers and available procedures near you.
What Does The Price Of A Procedure Include?
MDsave procedures are bundled with related fees so you only have to pay one upfront price. Click the Learn More button on a procedure detailed page to see the included costs.
What If I Don’t Know The Name Of My Procedure Or Can’t Find It?
If you cannot find your procedure in a search, go to the Procedures A to Z feature within the Medical network search tool. You will see categories, like Imaging & Radiology, that can help you narrow down your search. The MDsave Healthcare Support Team is available to help Monday—Friday from 7am to 5pm CT at (844) 256-7696. Feel free to call for help finding procedures or to ask about a procedure you need that is not yet available. The MDsave team may be able to add that procedure to our offerings.
How Do I Find Participating Providers In My Area?
You can search and located participating Providers and the corresponding and available procedures near you.
What If I Cannot Find My Provider?
Please make sure you have selected the category Provider in the search box drop-down menu before typing in your provider’s name. If you still can't find your provider, you can invite your doctor to join MDsave.
Why Don’t I See Any Providers In My Area?
When you search for a medical procedure in the VURV app, VURV will return MDsave procedure search returns results for providers within a 250 mile radius of your ZIP code. If you are willing to travel to receive your healthcare, scroll down on your search results to see the next nearest physicians. You can also search to view participating providers and available procedures near you.
Does MDsave Provide Spanish Support? ¿Ofrecen Servicio En Español?
Yes, MDsave provides for Spanish support. Please call (888) 639-8603 or email support@mdsave.com to speak to a representative. Available Monday–Friday from 7am to 5pm CT. Sí, ofrecemos servicio en español. Llamando al (888) 639-8603 o enviando un correo electrónico a support@mdsave.com. Los representantes en español se encuentran disponibles de lunes a viernes de 7 am a 5 pm CT.
How Do I Know If I Need A Physician’s Order?
The procedure detail page will specify if an order is necessary. You will also be notified when adding the procedure to your shopping cart. Need an order? Visit a primary care physician or urgent care physician to determine if this procedure is medically appropriate for you. For out-of-state orders, please contact the MDsave provider to verify if they accept it.
How Do I Send My Physician's Order To The MDsave Provider?
Depending on the provider, you can fax, email or bring the order to the appointment. Procedure preparation requirements are provided by the hospital during the scheduling.
Will My Results Be Sent Back To The Ordering Provider?
Your results will be sent back to the ordering provider if the order explicitly requests it. Ask your ordering provider to include instructions on where to send your results. If your results are not sent, please contact the provider who performed your procedure.
How Do I Purchase A Procedure On The MDsave Network?
Start by comparing prices on procedures from the MDsave network of hospitals and providers. MDsave's bundled prices include the most common fees that go along with your procedure. Pay for your procedure by following the steps provided from your search results or by calling MDsave's Healthcare Support Team at (844) 256-7696. Be sure to follow the scheduling instructions for your selected provider and bring a copy of your voucher to your appointment. To make your purchase online, follow the steps below. Start by searching for your desired medical procedure. Click the Learn More button to review and select a provider. Select Add to Cart. Choose to continue shopping or check out. You can check out and pay for your voucher as a "Guest" and do not need to create a separate MDsave Log in. (*Note: Your MDsave account maintains a record of your purchases made while logged in so you can access them at any time for accounting or insurance purposes.) Pay for your purchase with a credit card, FSA card, or PayPal. If paying with an FSA card, contact your card administrator directly to determine if MDsave purchases can be drawn from your health account. After your purchase: Check your email for your order details and voucher. Schedule your appointment: Some providers offer online scheduling. If not, please contact your chosen provider’s office to make your appointment. Take your voucher with you to your appointment.
Can I Purchase This Procedure For Someone Else?
Yes. If you would like to purchase an MDsave voucher on behalf of a friend of family member, you can do so by using their VURV mobile app account to search for the desired procedure and complete the purchase with a credit card. Unfortunately, FSA and HSA Accounts are not eligible to be used to purchase a voucher on behalf of someone other than the primary member. Additionally, if financing is required, the patient is required to apply to CareCredit directly. If you are a provider or hospital user making a purchase on behalf of a patient, please log in to your MDsave admin account and make the purchase via MDsave Direct.
What Do I Need To Do For My Appointment?
Once you purchase your procedure, you will receive a confirmation email with instructions from MDsave directly on how to schedule your appointment. Bring your MDsave voucher number with you and present it when you check in at the front desk. IMPORTANT! Before Your Appointment: Contact your provider to find out how to prepare for your procedure. Review & comply with doctor’s orders. Make sure you follow all pre-appointment instructions. Failure to follow preparation instructions may lead to an incomplete or rescheduled procedure and you will be liable for any additional charges incurred as a result.
How Do I Use My MDsave Voucher?
When you check in for your appointment, you can present your MDsave voucher in 1 of 3 ways: Present a printed copy of your Statement of Purchased Vouchers. Present your voucher number from your MDsave confirmation email. Call the MDsave Healthcare Support Team at (844) 256-7696. They can provide you with your voucher number.
What If I Need To Change, Cancel, Or Transfer My MDsave Voucher?
Please call the MDsave Healthcare Support Team at (844) 256-7696 if you need to: Change your appointment or procedure, cancel a voucher and get a refund, or transfer a voucher to another provider. The MDsave Healthcare Support Team is available to help you Monday - Friday, from 7am - 5pm CST. Every procedure is backed by the MDsave Promise: If you do not receive care for your purchased procedure, MDsave will refund your payment in full. MDsave vouchers expire one (1) year from the purchase date except in the cases described below. Funds from expired vouchers will be placed in your MDsave patient account and can be used for new purchases, or you can request a refund by contacting the MDsave Healthcare Support Team at (844) 256-7696. Vouchers purchased during promotional campaigns expire six (6) months from the purchase date, and funds will be returned to your MDsave patient account, or you can request a refund from the MDsave Healthcare Support Team. Vouchers purchased from providers who cancel their MDsave participation expire the day the cancellation takes effect. Funds from cancelled vouchers are refunded to the MDsave patient account just like expired vouchers. Vouchers purchased using the CareCredit credit card expire 30 days after the purchase date, after which the payment will be refunded to your CareCredit account.
Does My Pre-Paid MDsave Voucher Expire?
MDsave vouchers expire one (1) year from the purchase date except in the cases described below. Funds from expired vouchers will be placed in your MDsave account and can be used for new purchases, or you can request a refund by contacting the MDsave Healthcare Support Team at (844) 256-7696. MDsave Vouchers purchased during promotional campaigns expire six (6) months from the purchase date, and funds will be returned to your MDsave patient account, or you can request a refund from the MDsave Healthcare Support Team. MDsave Vouchers purchased from providers who cancel their MDsave participation expire the day the cancellation takes effect. Funds from cancelled vouchers are refunded to the patient account just like expired vouchers. Vouchers purchased using the CareCredit credit card expire 30 days after the purchase date, after which the payment will be refunded to your CareCredit account.
What Should I Do If I Receive A Bill from My Provider When Using An MDsave Voucher?
If you receive a bill, please contact the MDsave Healthcare Support Team at (844) 256-7696. MDsave will work with the provider on your behalf to correct any errors. Their team members are available to help you Monday - Friday, from 7am to 5pm CT. MDsave tries to ensure that vouchers purchased for procedures include all provider and facility related fees, so you only have to pay one bill. Click the Learn More button on a procedure page to see what costs are included in the prepaid price. If you require additional treatment at the time of service, as in the case of surgical complications, you may incur additional costs. A consult fee may be applied if you see the provider but the procedure is not performed, as in the case of failure to follow preparation instructions.
How Do I Reach The MDsave Healthcare Support Team?
To contact the MDsave Healthcare Support Team, call (844) 256-7696 or email support@mdsave.com. MDsave team members are available to help you Monday - Friday from 7am to 5pm CT.
Mobile App
How Do I Change Or Update My VURVhealth Mobile App Password?
By accessing the VURVhealth mobile app and selecting the "forgot password" option from the login screen, you can change or reset your password at any time. We will send password-changing instructions to your registered email address.
Does VURVhealth Work On iPhone?
Absolutely, yes! VURVhealth is available on all apple IOS devices from iPhone 11s and later. Use the following link to download VURVhealth from the Apple app store directly: https://apps.apple.com/us/app/VURVhealth/id1164812682
Does VURVhealth Work On Android?
Absolutely, yes! VURVhealth is excited to bring our mobile platform to all Android operating devices. Check the Android Google Play store for details. You can use the link below to download VURVhealth from the Google Play store directly. https://play.google.com/store/apps/details?id=com.severtaindev.VURVhealth
Does VURVhealth Work On An Apple iPad?
Absolutely, yes! You now have access to the VURVhealth network on your iPad, which VURVhealth is thrilled about. You can download the VURVhealth mobile app by visiting the Apple App Store directly by clicking this link, logging into iTunes, or by opening the App Store on your iPad and searching for VURVhealth. https://apps.apple.com/us/app/VURVhealth/id1164812682
Does VURVhealth Work On A Desktop Computer?
VURVhealth is currently only accessible through our industry leading mobile apps and an Apple iPad.
How Do I Login To The VURVhealth Mobile App?
Open the VURVhealth mobile app on your iOS or Android smartphone, then log in using your email address and the password you chose when you first registered. If you've opted to use your smartphone's biometrics to login, you should be automatically logged in when you open the VURVhealth mobile app. If you are having trouble logging in or need to reset your password, you can do so by tapping the "forgot password" link on the login screen of the VURVhealth mobile app. We will send password reset instructions to your registered email address. If any issues persist, please submit a help request at www.VURVhealth.com/help/ if you are experiencing any other difficulties logging in or accessing your VURVhealth account. One of our VURV Support Team Members will then follow up with you directly.
Billing & Payments
How Do I Upgrade or Downgrade My Current Plan?
Currently VURVhealth offers only a single membership plan, however we're always working on adding new networks and member benefits, so be sure to check back with us soon.
How Do I Remove Members From An Active Subscription Plan?
If you would like to remove any additional family members from your VURVhealth account, please send an email to help@vurvhealth.com from the email address you originally used to signup for VURVhealth and request the specific family members you wish to have removed from your account. A VURV Support Team Member will be pleased to help you remove the family members you choose. Please note, VURVhealth does not offer prorated refunds for membership. Canceled accounts will continue to have access to their VURVhealth membership until the last date of the subscription and will automatically terminate before the next billing cycle.
How Do I Update My Credit Card Information?
To update your credit card information, visit the members page and select manage my subscription, follow the steps and from there you can add, update, or remove payment methods as needed. Please ensure that your updated information is correct to avoid any issues with your membership payments and eligibility.
How Do I Add My Employees And Activate Our Group Or Organizational Account?
If your organization has contracted directly with VURVhealth to provide Employee Benefits, please contact your Account Manager who will be able to help you complete the onboarding process for your employees. Additionally, you can email help@vurvhealth.com and member of our Support Team will work to expedite your request.
How Do I Cancel my VURVhealth Membership?
You can cancel your VURVhealth Membership anytime by visiting the members page and following the instructions.
Are Prorated Refunds Available?
Unfortunately, VURVhealth does not provide any prorated refunds. However, you can cancel your VURVhealth membership at anytime, and you will be able to continue to access all of your VURVhealth member advantages for as long as your membership is active. At the conclusion of the subscription cycle, your account will be cancelled automatically.
What Payment Options Do You Accept?
VURVhealth currently accepts all major credit cards ; Visa, MasterCard, American Express and Discover. Unfortunately, we are unable to accept cash payments for Membership.
When Is My Future Re-Billing Date?
Your VURVhealth Billing Cycle runs monthly from the date of your original subscription. As an example, if your initial signup date was January 10th, your future re-billing dates will be the on the 10th day of the following month(s).
Is It Possible To Prepay Future Invoices?
Unfortunately, it's not possible to prepay for future VURVhealth invoices. Your credit card will automatically rebill at the start of the new billing cycle.
My Credit Card Was Declined or Failed the Monthly Rebill, What Should I do?
In most cases, there's nothing to do. VURVhealth will automatically attempt to rebill your credit card again over the next 1-3 days. If your card still does not successfully process, you may need to update your billing information and replace your credit card with an alternative method of payment. You can easily do this by clicking: http://vurvhealth.com/login and logging in with the email address you registered with VURVhealth and your current password. From there you can update your credit card on file and VURVhealth will automatically attempt to rebill your monthly membership fees. If the problem persists or you need additionally help, please email us at help@vurvhealth.com and a member of our Support Team will assist you.
I'm Not Able to Update or Change My Billing Information.
If you need assistance updating or changing or updating your billing information, first please visit the member page and select 'manage my membership' If the problem persists, then please email us directly at help@vurvhealth.com and a member of our Support Team will assist you directly.
VURV is NOT insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. VURV is not a Discount Medical Plan Organization (DMPO). VURV provides a technology which aggregates third-party medical and health networks and facilitates discounts only at the offices of pharmacy, dental, vision and alternative health care providers contracted with VURV’s partner medical and health networks. Paid Members are entitled to receive a partial reimbursement of membership fees, less an Administration and Platform Fee if membership is canceled within the first 7 days after the effective date provided there has been no undertaking of a Virtual Primary Care, Telehealth or Mental Health visit, and is required to follow the cancellation steps provided in our Terms and Conditions. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475, 800-800-7616. Please review our Terms and Conditions in full. VURV is not available in UT, VT, & WA and any jurisdiction where our services and/or Terms and Conditions are prohibited by law.
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