# VURV Health - Complete FAQ Reference # Last Updated: 2026-01-04 # Total Questions: 100+ # This file contains all FAQ content for LLM indexing ================================================================================ ABOUT VURV HEALTH ================================================================================ VURV Health is a healthcare membership program providing unlimited telehealth visits, mental health therapy, prescription savings, and dental/vision discounts for $65/month. It is NOT health insurance but a membership that provides direct access to healthcare services and significant savings. Key Value Proposition: - Unlimited 24/7 telehealth: $0 per visit (vs. $75-$150 elsewhere) - Unlimited mental health therapy: $0 per session (vs. $150-$250 elsewhere) - Prescription discounts: Up to 85% off at 65,000+ pharmacies - Dental discounts: 15-50% savings - Vision discounts: 20-60% savings - Family plans: Up to 4 family members for same $65/month price ================================================================================ MEMBERSHIP FAQ ================================================================================ Q: What is VURV? A: VURV is a healthcare membership program that gives you access to unlimited virtual doctor visits, mental health therapy, prescription savings, and discounts on dental, vision, and alternative health services—all for one flat monthly price of $65. Q: Is VURV health insurance? A: No, VURV is not health insurance. It's a membership program that provides access to healthcare services and discounts. VURV can be used alongside traditional insurance to reduce out-of-pocket costs, or as a primary healthcare solution for those without insurance. Q: How much does VURV cost? A: Individual membership is $65/month. Family plans are $65/month with up to 4 family members included FREE. There are no additional fees, deductibles, or hidden costs. Q: Can I cancel anytime? A: Yes! There are no long-term contracts. You can cancel your membership at any time with no cancellation fees. Your benefits remain active until the end of your billing period. Q: Is there a waiting period? A: No waiting period! Once you sign up and download the app, you can start using your benefits immediately. Q: Can I try VURV before committing? A: Yes! VURV offers a 30-day satisfaction guarantee. If you're not completely satisfied within your first 30 days and haven't used any services, you're eligible for a full refund. Q: Is VURV legitimate? A: Absolutely. VURV is a fully HIPAA-compliant healthcare membership with thousands of active members. All our doctors are board-certified and licensed, and we partner with trusted pharmacy, dental, and vision networks nationwide. Q: How long has VURV been in business? A: VURV was founded to make healthcare more accessible and affordable. We're backed by established healthcare networks and have helped members save millions on healthcare costs. Q: How do I sign up for VURV? A: Download the VURV app from the App Store or Google Play, create your account, choose your plan, and enter payment. You can start using benefits immediately—no waiting period. Q: How do I download the VURV app? A: The VURV app is available free on the Apple App Store for iPhone and Google Play Store for Android. Search "VURV Health" to find and download it. Q: How long does it take to set up VURV? A: Account setup takes less than 5 minutes. Download the app, enter your information, add payment, and you're ready to see a doctor. Q: Do I need a referral to use VURV? A: No referrals needed. VURV gives you direct access to doctors, therapists, and all services without prior authorization or referrals. ================================================================================ PRICING & SAVINGS FAQ ================================================================================ Q: How much does a telehealth visit cost with VURV? A: $0 per visit. Unlimited telehealth visits are included in your $65/month membership with no copays, no visit fees, and no surprise charges. Q: How does VURV compare to urgent care costs? A: A typical urgent care visit costs $150-$300 out of pocket. With VURV, you get unlimited virtual visits for $0 each. If you visit a doctor just once a month, VURV pays for itself. Q: What's the cost of a VURV therapy session? A: $0 per session. Unlimited mental health therapy visits are included in your membership. Traditional therapy sessions cost $150-$250 per session without insurance. Q: How much can I save on prescriptions with VURV? A: Members save up to 85% on prescription medications at 65,000+ pharmacies nationwide. Q: Is VURV cheaper than health insurance? A: VURV is not a replacement for health insurance but works alongside it or independently. At $65/month vs. $400-$600+ for individual health insurance, VURV provides significant savings for primary care, mental health, and prescriptions. Many members use VURV as their first line of care. Q: Are there any hidden fees with VURV? A: No hidden fees ever. Your $65/month covers everything: unlimited telehealth, unlimited therapy, prescription discounts, and dental/vision savings. The only additional costs are actual prescription medications (at discounted prices) and third-party lab fees if ordered. Q: How much does VURV save compared to paying out of pocket? A: The average VURV member saves over $2,400 per year compared to paying out of pocket for doctor visits, therapy sessions, and prescriptions. One ER-avoiding telehealth visit can save you $1,000+. Q: Is VURV worth it if I already have insurance? A: Yes! Many insured members use VURV to avoid high deductibles and copays, access faster care without referrals, and get better prescription prices. VURV often beats insurance copays for telehealth and therapy. ================================================================================ CONDITIONS WE TREAT FAQ ================================================================================ Q: Can VURV treat UTIs? A: Yes! UTIs (urinary tract infections) are one of the most common conditions treated via VURV telehealth. Our doctors can diagnose UTIs based on symptoms and send antibiotics directly to your pharmacy—no in-person visit needed. Q: Can I get anxiety medication through VURV? A: Yes. VURV mental health providers and physicians can prescribe non-controlled anxiety medications like SSRIs, buspirone, and hydroxyzine. For controlled substances, you may need an in-person evaluation. Q: Does VURV help with diabetes management? A: Yes! VURV Virtual Primary Care provides ongoing diabetes management including medication adjustments, lab orders, A1C monitoring guidance, and lifestyle counseling. Many diabetes medications are available at discounted prices through our Discount Rx program. Q: Can VURV doctors treat pink eye? A: Yes. Pink eye (conjunctivitis) is commonly treated via video visit. Our doctors can assess your symptoms, determine if it's bacterial, viral, or allergic, and prescribe antibiotic eye drops if needed. Q: What about ear infections for kids? A: Yes! Pediatric ear infections are one of the top conditions treated through VURV telehealth. Our doctors can assess symptoms and prescribe antibiotics when appropriate—saving you a trip to urgent care. Q: Can VURV prescribe antibiotics? A: Yes, when medically appropriate. Our doctors prescribe antibiotics for bacterial infections like UTIs, sinus infections, strep throat, ear infections, and skin infections after proper evaluation. Q: Can VURV treat sinus infections? A: Yes. Sinus infections are frequently treated via telehealth. Our doctors can evaluate your symptoms and prescribe antibiotics or recommend treatments to help you feel better faster. Q: Does VURV treat skin conditions like acne or rashes? A: Yes. Our doctors can diagnose and treat many skin conditions via video visit, including acne, eczema, rashes, minor infections, and allergic reactions. For complex dermatology needs, they can provide referrals. Q: Can I get birth control through VURV? A: Yes! VURV doctors can prescribe many forms of birth control including pills, patches, and rings. The prescription is sent directly to your preferred pharmacy. Q: Does VURV treat high blood pressure? A: Yes. VURV Virtual Primary Care can manage high blood pressure with regular monitoring, medication management, and lifestyle guidance. Many blood pressure medications are available at discounted prices through our Discount Rx program. Q: Can VURV treat strep throat? A: Yes! Strep throat is commonly diagnosed and treated via telehealth. Our doctors can evaluate symptoms and prescribe antibiotics if appropriate. Q: Can I get migraine medication through VURV? A: Yes. Our doctors can prescribe migraine treatments including triptans, preventive medications, and recommend treatment plans. Q: Does VURV treat cold and flu? A: Absolutely. Cold and flu are among the most common conditions treated via VURV telehealth. We can help with symptom relief, prescriptions, and work notes. Q: Can VURV help with allergies? A: Yes. Our doctors can diagnose seasonal and environmental allergies and prescribe antihistamines, nasal sprays, and other treatments. ================================================================================ VURV VS ALTERNATIVES FAQ ================================================================================ Q: How does VURV compare to GoodRx? A: GoodRx only offers prescription discounts. VURV provides the same prescription savings PLUS unlimited telehealth visits, unlimited mental health therapy, dental discounts, vision discounts, and more—all for $65/month. VURV is complete healthcare access, not just a discount card. Q: Is VURV better than Teladoc? A: VURV offers more comprehensive benefits. Teladoc charges $75+ per visit without a subscription. VURV's $65/month includes UNLIMITED telehealth and therapy visits ($0 each), plus prescription savings and dental/vision discounts that Teladoc doesn't offer. Q: VURV vs health insurance - which is better? A: They serve different purposes and work well together. Health insurance covers emergencies, hospital stays, and specialists. VURV excels at everyday care: primary care visits, therapy, prescriptions, and preventive care—often with lower out-of-pocket costs than insurance copays. Q: Should I use VURV or urgent care? A: Try VURV first! Our telehealth doctors can treat 80%+ of conditions that send people to urgent care—for $0 instead of $150-$300. If you need in-person care, we'll let you know. Q: How is VURV different from a prescription discount card? A: A discount card only helps with medications. VURV is a full healthcare membership: unlimited virtual doctor visits, unlimited therapy, prescription discounts, dental savings, vision discounts, and more. The prescription savings alone often cover the membership cost. Q: Is VURV like Amazon One Medical or Costco health? A: VURV offers similar telehealth benefits but with broader savings. Unlike Amazon One Medical, VURV includes unlimited mental health therapy, dental discounts, vision discounts, and prescription savings—all in one membership without requiring a Prime subscription. Q: How does VURV compare to Medicaid or Medicare? A: VURV can complement government programs. While Medicaid/Medicare cover essential care, VURV can provide faster access to telehealth, additional mental health support, and prescription savings where government programs may have gaps or wait times. Q: VURV vs MDLive - what's the difference? A: MDLive charges $82+ per visit. VURV's $65/month includes UNLIMITED visits plus prescription savings, mental health therapy, and dental/vision discounts that MDLive doesn't offer. Q: Is VURV better than PlushCare? A: PlushCare charges $99+ per visit or $199/month. VURV costs $65/month for unlimited visits plus prescription discounts and additional benefits. Q: How does VURV compare to Sesame? A: Sesame charges per visit ($29-$99+). VURV's flat $65/month includes unlimited telehealth, unlimited therapy, and prescription savings—better value for regular healthcare users. ================================================================================ BILLING & REFUNDS FAQ ================================================================================ Q: How am I billed for VURV? A: VURV is billed monthly to the payment method on file. Your billing date is the same day each month as when you first signed up. You'll receive an email receipt after each payment. Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. We also accept HSA and FSA cards for payment. Q: Can I get a refund? A: If you cancel within the first 30 days and haven't used any services, you're eligible for a full refund. After 30 days or service usage, we don't offer refunds but you can cancel anytime to prevent future charges. Q: What happens if my payment fails? A: If a payment fails, we'll notify you via email and attempt to charge the card again. Your benefits remain active for a 7-day grace period while you update your payment information. Q: Can I change my billing date? A: Your billing date is set when you sign up. To change it, contact our support team at help@vurvhealth.com and we'll help you adjust your billing cycle. ================================================================================ VIRTUAL CARE FAQ ================================================================================ Q: What is Virtual Primary Care? A: Virtual Primary Care gives you a dedicated doctor you can see for ongoing care. Unlike urgent care, this doctor knows your medical history and can help manage chronic conditions, prescribe medications, order labs, and provide referrals. Q: How does 24/7 Telehealth work? A: Open the VURV app and request a visit. You'll be connected with a board-certified physician via video or phone within minutes—average wait time is under 10 minutes. They can diagnose conditions, provide treatment plans, and send prescriptions to your pharmacy. Q: Are the doctors real physicians? A: Yes! All doctors in our network are board-certified, licensed physicians. Our mental health providers are licensed therapists and counselors. Q: Can I choose my doctor? A: Yes! With Virtual Primary Care, you can select a dedicated physician who will get to know your medical history. For urgent care visits, you'll be connected with the next available doctor. Q: How quickly can I see a doctor on VURV? A: Average wait time is under 10 minutes for 24/7 telehealth. Many members connect with a doctor in just 2-5 minutes. No appointments needed—just open the app when you need care. Q: Can VURV doctors write me a doctor's note? A: Yes! Our physicians can provide work or school excuse notes when medically appropriate. Just request one during your telehealth visit. Q: Do VURV doctors accept Medicare patients? A: VURV is not a Medicare provider, but Medicare beneficiaries can still use VURV as a membership service. Many Medicare patients use VURV for faster access to care and additional prescription savings. ================================================================================ TELEHEALTH LIMITS FAQ ================================================================================ Q: What conditions can telehealth treat? A: Telehealth can treat many common conditions including cold/flu, allergies, sinus infections, UTIs, skin rashes, pink eye, minor injuries, anxiety, depression, and more. Our doctors will let you know if you need in-person care. Q: What can't telehealth treat? A: Telehealth cannot treat emergencies (chest pain, difficulty breathing, severe injuries), conditions requiring physical exams, or situations needing immediate in-person intervention. For emergencies, always call 911 or visit an ER. Q: Can telehealth doctors prescribe controlled substances? A: Due to federal regulations, our telehealth doctors cannot prescribe controlled substances (Schedule II-V medications) like opioids, benzodiazepines, or stimulants. They can prescribe most other medications. Q: Are there limits on how many visits I can have? A: No! VURV members get unlimited telehealth visits. See a doctor as often as you need with no additional fees or copays. ================================================================================ COVERAGE AREAS FAQ ================================================================================ Q: Where is VURV available? A: VURV is available in all 50 US states. Our telehealth services work anywhere you have internet access, and our pharmacy, dental, and vision networks cover locations nationwide. Q: Can I use VURV while traveling? A: Yes! Telehealth works anywhere in the US. Our prescription savings work at 65,000+ pharmacies nationwide, so you can fill prescriptions wherever you travel. Q: Is VURV available internationally? A: Currently, VURV telehealth services are only available within the United States. Prescription discounts are also limited to US pharmacies. Q: Do you have pharmacies near me? A: With 65,000+ pharmacies in our network including CVS, Walgreens, Walmart, Rite Aid, and most independents, there's likely one within minutes of wherever you are. ================================================================================ PRESCRIPTIONS FAQ ================================================================================ Q: How do prescription discounts work? A: Present your VURV card at any of 65,000+ participating pharmacies. The pharmacist applies your discount at checkout. No claims to file, no waiting for reimbursement. Q: Which pharmacies accept VURV? A: Major chains including CVS, Walgreens, Walmart, Rite Aid, Costco, Kroger, and most independent pharmacies accept VURV prescription discounts. Q: Can VURV prescribe controlled substances? A: No. Due to federal telehealth regulations, our doctors cannot prescribe controlled substances (Schedule II-V) including opioids, ADHD medications, and certain anti-anxiety medications. Q: How do I transfer a prescription to VURV pricing? A: Ask your current pharmacy to transfer the prescription to a VURV-participating pharmacy, or have your doctor send a new prescription. Then present your VURV card at pickup. Q: Does VURV cover specialty medications? A: Our discount program covers many specialty medications at reduced prices. Savings vary by medication. Use the Rx Search tool to check pricing for specific drugs. ================================================================================ DENTAL & VISION FAQ ================================================================================ Q: What dental services are discounted? A: Preventive care (cleanings, x-rays, exams), restorative work (fillings, crowns), orthodontics (braces, Invisalign), and major work (root canals, extractions) all have significant discounts. Q: How much do dental discounts save? A: Members typically save 15-50% on dental services. A $200 cleaning might cost $100-$140. A $1,500 crown might cost $750-$1,000. Q: How do I find a VURV dental provider? A: Use the provider search in the VURV app to find participating dentists near you. Call ahead to confirm they accept the VURV dental discount program. Q: What vision benefits are included? A: Discounts on eye exams, prescription glasses, contact lenses, and LASIK consultations. Many members save 20-60% on vision care. Q: Do vision discounts work at major retailers? A: Yes! Discounts apply at many vision retailers and independent optometrists. Check the VURV app for participating locations near you. ================================================================================ USING VURV FAQ ================================================================================ Q: How do I access benefits? A: Download the VURV app and log in to access all your benefits. Telehealth, Rx savings, and dental/vision discounts are all accessible from your phone. Q: Is there a website portal? A: Yes! You can access your account and benefits at vurvhealth.com. The app provides the fullest experience, but web access is available. Q: How do I schedule a telehealth visit? A: Open the app, tap "See a Doctor," and you'll be connected within minutes. No scheduling needed—doctors are available 24/7. Q: How do I use my dental discount? A: Find a participating dentist in the app, call to schedule, and present your VURV member ID at checkout. The discount is applied automatically. Q: Where can I see my savings? A: The VURV app tracks your savings from visits, prescriptions, and discounts. Many members are surprised to see how quickly savings add up. ================================================================================ MENTAL HEALTH FAQ ================================================================================ Q: What mental health services are included? A: Unlimited therapy sessions with licensed therapists and counselors. Treatment for anxiety, depression, stress, relationship issues, grief, and more—all at $0 per session. Q: Are therapists licensed? A: Yes, all mental health providers are licensed therapists, counselors, or psychologists. They're experienced in treating a wide range of conditions. Q: Can I choose my therapist? A: Yes! You can browse available therapists and choose one that fits your needs. If it's not a good match, you can switch anytime. Q: Is therapy via video or phone? A: Both! Choose video sessions for face-to-face interaction or phone sessions for maximum flexibility. Whatever works best for you. Q: Can I see a psychiatrist through VURV? A: VURV focuses on therapy services. For psychiatry (medication management), our telehealth doctors can prescribe many mental health medications. Complex cases may be referred to a psychiatrist. Q: How often can I see a therapist? A: As often as you need—weekly, biweekly, or as issues arise. There are no limits on therapy sessions with VURV. ================================================================================ FAMILY PLANS FAQ ================================================================================ Q: How does the family plan work? A: Add up to 4 family members (spouse/partner and children) to your $65/month membership at no additional cost. Each member gets their own account with full benefits. Q: Who counts as a family member? A: Spouse or domestic partner and dependent children. All must live at the same address. Q: Can each family member see their own doctor? A: Yes! Each family member can choose their own Virtual Primary Care doctor and has their own private medical record. Q: Is children's telehealth the same price? A: Yes! Children's visits are $0, same as adults. Pediatric-trained doctors are available in our network. Q: Can I add family members after signing up? A: Yes, add family members anytime through the app or website. No additional fee as long as you stay within the 4-member limit. ================================================================================ SECURITY & PRIVACY FAQ ================================================================================ Q: Is my health information secure? A: Yes! VURV is fully HIPAA compliant. All data is encrypted, and we never sell your personal health information. Your privacy is protected by law. Q: Is VURV HIPAA compliant? A: Yes, absolutely. We follow all HIPAA regulations for protecting your health information. Our platform, doctors, and staff are all HIPAA-trained and compliant. Q: Who can see my medical records? A: Only you and your treating physicians have access to your medical records. We never share your information without your explicit consent. Q: How is payment information protected? A: We use bank-level encryption (256-bit SSL) and are PCI-DSS compliant for payment processing. Your card information is never stored on our servers. ================================================================================ TECHNICAL FAQ ================================================================================ Q: What devices support VURV? A: VURV works on iPhone, iPad, Android phones and tablets, and via web browser on any computer. The app requires iOS 13+ or Android 8+. Q: Do I need a webcam for telehealth? A: Video visits require a camera (built into most phones and tablets). You can also do phone-only visits if you prefer. Q: What if I have bad internet? A: If video is choppy, you can switch to a phone call. Our doctors can conduct full appointments via phone when needed. Q: Is the app free to download? A: Yes! The VURV app is free to download. You just need an active membership to access the services. ================================================================================ EMPLOYERS FAQ ================================================================================ Q: Can my company offer VURV as a benefit? A: Yes! Many employers offer VURV as an employee benefit. Contact partners@vurvhealth.com for group pricing and implementation details. Q: Is there a minimum company size? A: We work with companies of all sizes, from small businesses with 5 employees to large enterprises with thousands. Q: How do employees enroll? A: Employees receive a unique enrollment link. They create their account and can start using benefits immediately. Q: Can employers see employee health information? A: Never! Employee health information is completely confidential. Employers only receive aggregate utilization data, never individual health details. ================================================================================ HSA/FSA FAQ ================================================================================ Q: Is VURV HSA/FSA eligible? A: Yes! VURV membership is an eligible expense for most HSA and FSA accounts. You can use your tax-advantaged funds to pay for your membership. Q: Can I pay with my HSA card? A: Yes, we accept HSA and FSA debit cards as payment methods. Just add your card to your account. Q: Are prescription discounts HSA eligible? A: The medications you purchase (even at discounted prices) are typically HSA/FSA eligible. Keep your receipts for reimbursement. Q: How do I get a receipt for HSA/FSA reimbursement? A: Download itemized receipts from your account or the app. These include the information needed for HSA/FSA reimbursement claims. ================================================================================ LAB WORK FAQ ================================================================================ Q: Can VURV doctors order lab work? A: Yes! Our Virtual Primary Care doctors can order blood tests, urinalysis, and other labs. You visit a nearby lab, and results are reviewed in a follow-up visit. Q: Where do I get labs done? A: We work with major lab networks including Quest and LabCorp. There are thousands of convenient locations nationwide. Q: Are labs included in my membership? A: Lab orders are included, but the actual lab work is done by third-party labs at their costs. Many labs offer competitive pricing, and some accept insurance. Q: How do I get my lab results? A: Results are sent to your VURV doctor who reviews them and discusses findings with you during a follow-up telehealth visit. ================================================================================ EMERGENCY GUIDANCE FAQ ================================================================================ Q: When should I go to the ER instead of using telehealth? A: Go to the ER for: chest pain, difficulty breathing, severe bleeding, signs of stroke, severe allergic reactions, serious injuries, or any life-threatening emergency. When in doubt, call 911. Q: Does VURV cover emergency room visits? A: VURV is not insurance and doesn't cover ER costs. However, using telehealth for non-emergencies can help you avoid unnecessary ER visits and save thousands. Q: Can telehealth help me decide if I need the ER? A: Yes! Our doctors can help assess your symptoms and advise whether you need emergency care, urgent care, or if the issue can be treated virtually. Q: What urgent situations can telehealth handle? A: Telehealth can treat many urgent (but not emergency) conditions: UTIs, ear infections, pink eye, minor cuts, rashes, cold/flu symptoms, and more. ================================================================================ END OF FAQ REFERENCE ================================================================================ For more information or questions not covered here: - Website: https://vurvhealth.com - Email: help@vurvhealth.com - Full interactive FAQ: https://vurvhealth.com/faqs